Privacy Policy

Last updated: June 2026

MultiLiving.ca is operated by Grand Central Realty, a licensed real estate brokerage in British Columbia, Canada. This policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA).

Information We Collect

We collect information you provide directly, such as when you submit a contact form, subscribe to our newsletter, register an account, save a property listing, or submit a purchase inquiry. This may include your name, email address, phone number, housing preferences, and budget range. We also collect standard technical information automatically (browser type, IP address, pages visited) to improve platform performance.

How We Use Your Information

We use your information to:

  • Respond to your inquiries and connect you with relevant property listings or development teams
  • Send project updates, market insights, and newsletters — only with your consent and with an easy unsubscribe option in every email
  • Operate and improve the platform (analytics, bug fixes, feature development)
  • Comply with our legal obligations as a licensed real estate brokerage in BC

We do not sell your personal information to third parties. We do not use your information for profiling unrelated to real estate search and purchase activities.

Sharing Your Information

We may share information with developers or project teams when you make a direct inquiry about a specific listing — this is the core service you are requesting. We use third-party service providers (email delivery, hosting, analytics) who are contractually required to protect your data and may not use it for other purposes.

Data Protection

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure server infrastructure hosted within Canada, and access controls limiting who can view personal information internally.

Your Rights

Under PIPEDA and PIPA, you have the right to access the personal information we hold about you, correct inaccuracies, and in certain circumstances request deletion. To exercise these rights, contact us at the address below.

Cookies

This site uses cookies for session management, saved searches, and aggregate analytics. You can disable cookies in your browser settings, though some platform features may not function correctly without them.

Retention

We retain personal information only as long as necessary for the purposes described above or as required by applicable law. Inquiry records are generally retained for up to three years in connection with our brokerage obligations.

Contact

For privacy-related questions, access requests, or to withdraw consent, contact our Privacy Officer at privacy@multiliving.ca or by mail at Grand Central Realty, 230–3700 North Fraser Way, Burnaby, BC V5J 5H4.